If you’re reading this then you have most likely booked a rental for your event, and Big Bounce Inflatables THANKS YOU!! Below are a few things we thought you should know to ensure a smooth process:-)  

CANCELLATION POLICY: Deposits are non-refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather (and COVID-19), and sufficient notice must be given – at least 24-48hrs hours in advance.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 2 days prior to your event. This helps us ensure that there are no delays in delivery$.  

DROP OFF: We typically arrive 1 to 3 hours before the time listed on the contract to make sure every delivery is made on time.  Please have someone home to ensure that your unit can be delivered smoothly. Depending on how busy we get there are certain circumstances that we will need to drop off the day before, which does not affect your rental time at all.  If you live in a gated community this is something that needs to be communicated with us at the time of booking for the gate code!!

INFLATABLES: WATERSLIDES: If by chance we can’t pick up same day water most be shut off before turning off, and pool must be drained while deflation is in progress to avoid flooding the slide. Fees will apply if waterslide is flooded.

GRASS: Please be sure to have your grass cut no later than the day before we set up.

TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered.